The cross section of personnel that comprises the collection team are seasoned agents and have been with the firm for the majority of its existence.
While American Adjustment Bureau is a well-established and experienced agency it is also in the forefront of implementing the latest technology.
American Adjustment Bureau uses a combination of its Linux based mainframe server and PC’s through a 10BaseT/100BaseTX/1000BaseTX Gigabit Local Area Network interfaced with a 128 bit encrypted Cisco DSL router for broadband Internet connectivity
ChimeNet administers this network.
Auto-dialer /IVR technology
We utilize the most current auto-dialer /IVR technology available: CR Software’s Mercury Dialer. This is a Predictive Dialer with auto-dialer, power dialer, and preview dialer capabilities. This product’s superior inbound/outbound call management technology, used in concert with the Platinum System, creates the ultimate collection call center solution for our clients.
The Mercury Predictive Dialer (MPD) is an integrated, real-time, online predictive dialing system that works seamlessly with our Platinum Collection Resource System to create a fully integrated and automated collections software package that meets – and exceeds – your needs.
Collectors on our dialer can receive inbound calls as well as place outbound ones. When a call comes in, the MPD searches our database for a record matching the caller’s account information and immediately displays it on-screen for our collectors’ instant use.
To maximize the efficiency of our dialer, the Mercury Messenger allows us to target outbound calling by customizing the messages the system plays when a consumer or answering machine picks up the call.
All collectors are equipped at their stations to perform the following tasks.
-Insurance eligibility verifications.
-New address and telephone number searches.
-Property owner verifications.
-Searches by Social Security Numbers.
-Bankruptcy and Judgment lien searches.
-Residential and business searches.
All transmissions are encrypted with the latest technology to insure the utmost confidentiality.