Technology

The cross section of personnel that comprises the collection team are seasoned agents and have been with the firm for the majority of its existence.

While American Adjustment Bureau is a well-established and experienced agency it is also in the forefront of implementing the latest technology.  

American Adjustment Bureau uses a combination of its Linux based mainframe server and PC’s through a 10BaseT/100BaseTX/1000BaseTX Gigabit Local Area Network interfaced with a 128 bit encrypted Cisco DSL router for broadband Internet connectivity

ChimeNet administers this network.

Auto-dialer /IVR technology

We utilize the most current auto-dialer /IVR technology available: CR Software’s Mercury Dialer. This is a Predictive Dialer with auto-dialer, power dialer, and preview dialer capabilities. This product’s superior inbound/outbound call management technology, used in concert with the Platinum System, creates the ultimate collection call center solution for our clients.

The Mercury Predictive Dialer (MPD) is an integrated, real-time, online predictive dialing system that works seamlessly with our Platinum Collection Resource System to create a fully integrated and automated collections software package that meets – and exceeds – your needs.

Collectors on our dialer can receive inbound calls as well as place outbound ones. When a call comes in, the MPD searches our database for a record matching the caller’s account information and immediately displays it on-screen for our collectors’ instant use.

To maximize the efficiency of our dialer, the Mercury Messenger allows us to target outbound calling by customizing the messages the system plays when a consumer or answering machine picks up the call.

All collectors are equipped at their stations to perform the following tasks.

-Insurance eligibility verifications.
-New address and telephone number searches.
-Property owner verifications.
-Searches by Social Security Numbers.
-Bankruptcy and Judgment lien searches.
-Residential and business searches.

All transmissions are encrypted with the latest technology to insure the utmost confidentiality.