While American is a well-established and experienced agency, it is also at the forefront of implementing the latest technology in the collections industry. American uses a combination of its Linux-based mainframe server and PCs through a 10BaseT/100BaseTX/1000BaseTX Gigabit Local Area Network, interfaced with a 128-bit encrypted Cisco router for broadband Internet connectivity.
The Connecticut Hospital Association administers this network.
We utilize the most current auto-dialer /IVR technology available: CR Software’s Mercury Dialer. This is a Predictive Dialer with auto-dialer, power dialer, and preview dialer capabilities. This product’s superior inbound/outbound call management technology, used in concert with the Platinum System, creates the ultimate collection call center solution for our clients.
The Mercury Predictive Dialer (MPD) is an integrated, real-time, online predictive dialing system that works seamlessly with our Platinum Collection Resource System to create a fully integrated and automated collections software package that meets – and exceeds – your needs.
Collectors on our dialer can receive inbound calls as well as place outbound ones. When a call comes in, the MPD searches our database for a record matching the caller’s account information and immediately displays it on-screen for our collectors’ instant use.
To maximize the efficiency of our dialer, the Mercury Messenger allows us to target outbound calling by customizing the messages the system plays when a consumer or answering machine picks up the call.
All collectors are equipped at their stations to perform the following tasks.
All transmissions are encrypted with the latest technology to insure the utmost confidentiality.